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The Beauty Collective - Terms & Conditions



1. Definitions

In these Membership Terms:

Australian Consumer Lawmeans all laws and regulations made under Schedule 2 of the Competition and Consumer Act 2010 (Cth);

Confidential Informationmeans all confidential information and includes (a) information about Bastion Latitude or its products that is not known to the general public and includes information in any medium (whether oral, written, stored electronically or digitally) provided in connection with the Project; and (b) Responses provided in connection with the Project;

Responsesmeans all content provided by a Member for the purposes of the Project, and includes any statement, document, email, form or notes created in connection with the Project; and all audio, audio visual or photographic recording of images, words, names, information, gestures, sounds or statements of Members recorded in connection with the Project;

Join Now Surveymeans the application survey and record of personal details submitted by a person applying to be a Member;

Bastion Latitudemeans Bastion Insights Pty Ltd t/a Bastion Latitude ACN 610 294 829

Membermeans a person who has been accepted for membership of the Project;

Membershipmeans a Member's membership of the Project;

Membership Termsincludes this document and all documents incorporated by reference;

Projectmeans the project named above and established by Bastion Latitude to survey the opinions of customers and/or Members for market research purposes;

Websitemeans the Project website located at https://thebeautycollective.bastioninsights.com

‘Community’ and ‘forum’ both refer to The Beauty Collective at https://thebeautycollective.bastioninsights.com

2. Membership

2.1 To become and to remain a Member, you must:

be 18 years of age or over;

live in Australia;

apply to become a Member by completing and submitting to Bastion Latitude the Join Now Survey;

have an active, permanent and operational email address to communicate with Bastion Latitude for the purposes of the Project;

be accepted as a Member by Bastion Latitude;

provide at least one response each calendar month;

regularly participate in any surveys or discussions in which you are invited to take part, not including the Join Now Survey; and

comply with these Membership Terms.

2.2 Membership numbers are limited. Bastion Latitude may accept or reject a Membership application in its absolute discretion at any time and without giving reasons. If your application for Membership is unsuccessful or if your Membership is revoked, you may reapply for Membership at any time. Membership is personal to you and cannot be transferred to another person.

2.3 You may cancel your Membership by sending an email to community@bastioninsights.com and inserting the words "Request Removal" in the subject line.

2.4 By becoming a Member, you consent to receiving emails from Bastion Latitude in connection with the Project, including emails inviting you to participate in research.

2.5 Bastion Latitude may provide you with Confidential Information. You agree not to disclose or use any of Bastion Latitude’s Confidential Information in any way other than as necessary to participate in the Project. You may only disclose Responses for the purposes of the Project.

2.6 Bastion Latitude may, at its discretion, provide you with Bastion Latitude’s products as part of your participation in the Project. You agree that your participation in the Project is voluntary and that, other than an opportunity to participate in Project-related promotions run by Bastion Latitude, you will not receive remuneration or reward from Bastion Latitude for your participation in the Project.

2.7 You must not make any false, misleading or fraudulent statement or become involved in any conduct or activity which may cause loss, damage or diminish the reputation of you, Bastion Latitude or its products.

3. Termination

3.1 Bastion Latitude may, at its absolute discretion, suspend or terminate with immediate effect: (a) all or any part of the Project; or (b) your Membership, immediately by giving you notice for any reason (including if you breach the ongoing requirements of these Membership Terms).



4. Participation

I understand that in order to receive my incentives each month I must continue to participate as described below.

4.1 Participating in the forum means:

4.14 Bastion Latitude may change these terms & conditions from time to time. If this happens, Bastion Latitude will post the changed terms & conditions on online community, together with a notice on the homepage to notify me that the terms & conditions have changed. I acknowledge that my continued use of the online community website following a change to the terms & conditions will be treated, to the extent permitted by law, as acceptance of that change.

5. Liability

5.1 Except for the statutory guarantees set out in the Australian Consumer Law, Bastion Latitude excludes all warranties and disclaims all representations in relation to any goods or services provided to you by Bastion Latitude or its agents in connection with the Project. The information provided in connection with the Project including on the Website may include occasional and inadvertent errors and is provided "as is" and "as available".

5.3 Bastion Latitude will not be liable for any loss, damage or injury suffered or sustained as a result of any person becoming a Member or participating in the Project, except for any liability which cannot be excluded by law.

6. Your Privacy and Responses

6.1 Bastion Latitude will use the information you provide to run and manage the The Beauty Collective. Your information may be disclosed to people within the Bastion Latitude group of companies and to our marketing agencies and contractors for this purpose and for any reasonable research and commercial purposes. If you do not provide your personal information you will not be able to participate in the community. If you have any questions about privacy or to access your personal information, please email at community@bastioninsights.com.

6.2 Bastion Latitude’s Privacy Policy forms part of these Membership Terms and applies at all times to your participation in the Project. Bastion Latitude will not publicly disclose the identity of Members.

6.3 By participating in the Project, you assign to Bastion Latitude all rights, title and interest in your Reponses upon creation and you consent to Bastion Latitude, and each of its successors and assigns, and anyone authorised by any of them, using your Responses in anyway.

6.4 You warrant that each Response is your original work and that you must not breach any third party rights in communicating a Response to Bastion Latitude. You warrant that your Response is accurate and reliable.

6.5 You will provide Bastion Latitude with any consent or other permission that Bastion Latitude requires to use your Response as set out in these Membership Terms. Bastion Latitude is not required to pay any fee to use any Responses, no matter how that Response is used, except as otherwise set out in this agreement.

7. Website

7.1 Bastion Latitude owns or licenses all copyright and other intellectual property rights in and on the Website (including all layouts, applets, text and graphic images in this site). You may access and display the Website's pages on a computer or a monitor, and print out for your personal use any whole page or pages in the Website. All other use, copying or reproduction of any part of the Website is prohibited (save to the extent permitted by law). You must not reproduce on any other internet site, nor redistribute or sell the any content or part of the Website nor reverse engineer, disassemble, or otherwise convert it to any other form that people can use. You must not link the Website to another Website in any way.

7.2 You agree that any "Project" and "Bastion Latitude" logos are trade marks of the Bastion Latitude group of companies. All rights in those trademarks are reserved by the Bastion Latitude group of companies. Any other trademark appearing on the Website is the property of its respective owner.

8. General

8.1 These Membership Terms may be changed or varied at any time by providing you with notice and with immediate effect by Bastion Latitude in its absolute discretion. Should you not agree to any variations, then you may cancel your membership at any time.

8.2 Bastion Latitude may use an agent or contractor to carry out all or part of the Project in its absolute discretion.

8.3 These Membership Terms are governed by the laws of Victoria, Australia.

8.4 You are not, by virtue of your participation in the Project, an employee or contractor of Bastion Latitude or any of Bastion Latitude’s related entities, agents or contractors. The relationship between you and Bastion Latitude is that you are a voluntary participant in the Project and that you will comply with these Terms of Membership.

Our privacy commitment

 

Bastion Latitude is committed to protecting the privacy of your personal information. We manage your personal information in an open and transparent way.

 

Bastion Latitude will only use your personal information when it is necessary for us to undertake our services or perform other necessary business functions and activities.

 

Bastion Latitude will not use or disclose your personal information for purposes unrelated to our services or business, unless we first obtain your consent.

 

Who are we and how to contact us

‘We’, ‘us’, ‘our’ and ‘Bastion Latitude’ refers to (and this policy applies to) Bastion Insights Pty Ltd (ABN 27 610 294 829) trading as Bastion Latitude.

 

If you have any questions regarding Bastion Latitude’s Privacy Policy, please contact us.

 

The Privacy Officer

Legal Department

Bastion Collective

14-18 Cremorne Street

Richmond  Vic  3121

Australia

Email: privacy@bastioncollective.com

 

If you would like Bastion Latitude to send you a hard copy of this policy, please contact us and we will do so.

 

Our Privacy Obligations

 

This privacy policy sets out how we comply with our obligations under the Privacy Act 1988 (Australia).

 

Bastion Latitude is bound by the requirements of these laws, which regulates how we may collect, use, disclose and store personal information.  These laws also specify how individuals may access and correct personal information held about them.

 

‘Personal Information’ means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. For example, these types of information could include your name, contact details, age, image and health information.

 

 

 

By visiting our websites and/or providing your personal information or data to us, you consent to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting us.

 

This privacy policy is effective from June 2018.  From time to time, our policies and procedures will be reviewed and, if appropriate, updated.  If any changes are made to this policy these will be posted on our website.

 

Clients, employees, suppliers and community members

 

From whom do we collect personal information?

We collect personal information from clients, employees and suppliers (including prospective ones), employee referees and next of kin, our network, associations and partners with whom we collaborate, the public at large and regulators.

 

How and why does Bastion Latitude collect and hold your personal information?

We will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.

 

It is our usual practice to collect personal information directly from you when you:

 

• participate in one of our research surveys, focus groups, workshops, online communities or questionnaires – in person, online or via an audio-visual link
• seek our services
• apply for or obtain a job with us or participate in alumni events
• quote, tender or provide us with goods or services, or such other means by which we may source goods or services
• request information from us
• subscribe to our email newsletters or communications
• visit or use a Bastion Latitude website (including any participation in forums)
• complete an online form on one of our website or social media channels
• enter a trade promotion or competition
• complete a hard copy form
• speak with us, or one of our representatives directly
• contact us directly by telephone, via mail, e-mail or online

 

We may also collect personal information about you from a third party or a publicly available source (including social media), but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way, for instance job applicants and employees provide referee and next of kin details to us, clients might provide us with trade references.

 

Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible, and we may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.

 

If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

 

What kind of personal information does Bastion Latitude collect and hold?

Any personal information that you provide via our websites or directly is collected and managed by Bastion Latitude.

 

If you provide your personal information to a third party via a link from a Bastion Latitude website or an introduction from us, that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

 

The types of personal information Bastion Latitude may collect includes your:

 

• name;
• date of birth;
• gender;
• marital status and family details;
• residential, business and postal address;
• email address;
• contact telephone numbers;
• employment and education history
• identification details;
• testimonials or opinions;
• images, audio & videos of you;
• financial information, such as salary bands;
• written or verbal contact with Bastion Latitude, including voice recordings of telephone conversations you have had with our employees; and
• activities, including but not limited to lifestyle and other interests.

 

Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to do business with you, employ you, seek your input or feedback, provide you with some of the services and/or products you are seeking.

 

If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.

 

How does Bastion Latitude use your personal information?

We use your personal information for a variety of reasons including to:

 

• contact you
• provide our services
• conduct marketing research and analysis
• to seek your opinion
• answer your inquiries
• deliver customer service or account management
• promote a testimonial from you
• enable us to undertake a credit assessment
• consider receiving goods or services
• meet our legal obligations
• consider making offers for employment purposes
• manage and resolve any legal, consumer or commercial complaints and issues
• carry out internal functions including training

 

In what circumstances will Bastion Latitude disclose your personal information?

In the course of conducting our business we may disclose your personal information.

 

We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities.  We do not give it to anyone else unless one of the following applies:

 

• you have consented to the disclosure
• you would reasonably expect, or have been told, that your information is passed to those individuals, businesses or agencies, or
• it is otherwise required or authorised by law.

 

If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.

 

Who do we disclose your personal information to?

We may disclose your personal information to:

 

• a related business or entity
• to companies that provide us with goods or services or perform services on our behalf
• professional advisers (such as lawyers or auditors)
• payment systems operators, financial institutions, superannuation funds
• organisations authorised by us to conduct promotional, research or marketing activities
• upon lawful request from law enforcement agencies or government authorities
• any persons acting on your behalf including those persons nominated by you, including executors, trustees and legal representatives.

 

In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.

 

Direct marketing

We are committed to compliance with all laws and requirements relating to the use of your personal information.  We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way.

 

From time to time, we may contact you with information about opportunities, products and services offered by us, our related entities, our clients and our business partners, which we think may be of interest to you.  When we contact you it may be by mail, telephone, email, SMS/text message or social media message.

 

Where we use or disclose your personal information for the purpose of direct marketing, we will:

 

• allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
• comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.

 

Bastion Latitude will only ever contact you if you have consented to this, and you can ask to be removed from our marketing lists at any time by contacting us directly.

 

If you do not wish to be contacted by Bastion Latitude please e-mail us at privacy@bastioncollective.com

 

Does Bastion Latitude disclose your personal information to overseas recipients?

Your personal information may be disclosed to our related entities, clients, business partners and service providers in Australia and overseas.

 

The countries this information may be disclosed to will vary from time to time, but may include Australia, the United States of America, the European Economic Area.

 

Sometimes we use third party platforms and services, including cloud services, to store, backup and process data (including financial data), provide support, account manage, send marketing messages, facilitate our services, customer relationship management. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia, the United States of America and European Economic Area.

 

Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).

 

Use of Government Identifiers

We will not use Government Identifiers, such as a driver's licence number as its own identifier of individuals.

 

Data quality and Security

We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.

 

The personal information that we collect about you is stored on our internal and third-party database servers & filing systems managed by us in Australia.

 

Website usage

Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.

 

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally near a corner of your browser window or the address bar.  If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.

 

Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.

 

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. The information collected may be used by us to improve your experience on our website.

 

If you visit an area of the website where you are not required to log on, to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

 

Any personal information that you submit to us using our website or in an e-mail will only be used in accordance with this privacy policy.

 

Our websites use Google Analytics Services, for more information about cookies used, see Google Cookies Policy.

 

Links to third party sites

Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of these third party websites.

 

These links are provided for your convenience and do not represent our endorsement of any linked third party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.

 

No links may be made to this website without our prior written consent.

 

How you can access or correct your personal information

You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.

 

If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.

 

You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.

 

If you believe that your personal information is not accurate, complete or up to date or you have any other privacy concerns then please contact us (refer to details above)

 

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.